FAQ

 

  • How long after I complete my purchase will my scooter be shipped?
Typically, we suggest allowing 3-5 business days for your order to process and your equipment to be shipped out.  After that it depends on the delivery service, and the location to which it will be delivered.  Please Note:  you must allow an additional 3-5 days of you have purchased the Diamond Delivery option.
Expedited Delivery is usually delivered in that 3–5-day range. However, that service is limited and NOT available on most items.

 

  • If I have an issue with my scooter within the first 6 months of owning it, how do I get assistance?

    Reach out to us and we will assist.  Typically, we have seen that any type of issues within that time frame can be handled over the phone- A member of our TEAM will try some trouble-shooting steps to get you up and running again.  If that does not solve your problem, but we have concluded it to be a warranty concern, we will reach out to the manufacturer to make a warranty claim.

 

  • How do I know if my purchase went through?

    Immediately following the completion of your online purchase, you will see confirmation on the screen, letting you know your purchase was successful.  Also, you will receive a confirmation email within minutes of processing your order.

 

  • Is it possible to place my order over the phone, if I do not want my credit card information submitted online?

    Absolutely!  Our staff is on call M-F from 9am-5pm est, and 9am-12pm Sat. 7 Sun.  We will gladly assist with any inquiries as well as purchases.  Please reach out to our team, toll free, @ (866) 484.4797.

 

  • Am I able to use my HSA or FSA cards for the purchase of mobility equipment on your website?

    In short, YES, we can accept both HAS and FSA cards online.  However, it would be up to the provider of the card, based on equipment they have pre-approved to your account for purchase.

 

  • What happens if my scooter is delivered damaged?

    If you notice damage to the box when it is being delivered and are concerned that the equipment might be damaged as well, our recommendation is to NOT accept delivery.  When purchasing online, you are required to accept an understanding of our “Delivery Terms” which states the customer responsibility of denying damaged goods, otherwise refunds and returns may not be accepted.

 

  • If I have a particular scooter I want, but I have not seen it on your site can you special order it for me?

    We have access to hundreds more pieces of equipment that we do not have active on our site.  YES, we do have the ability to Special Order most all mobility models, with minimal restrictions.  We recommend reaching out to our TEAM with your inquiry and they will gladly assist. 

 

  • Do you offer payment plans for large purchases? 

    We have partnered with HEARTH, which is a personal financing company that has options for limited financing for the purchase of a scooter. You can fill out the Application online and within minutes have an approval for a personal loan.